Last Updated: 2 June 2026

Thank you for supporting Hey Bobo.

Because our balloon gifts and gift arrangements are custom-made, personalized, and often perishable in nature, we have established the following Return & Refund Policy.

Custom and Personalized Orders

All customized, personalized, made-to-order, and specially prepared products are non-returnable and non-refundable once production has begun.

This includes, but is not limited to:

• Personalized balloons
• Custom text or names
• Customized color combinations
• Special event orders
• Gift boxes and balloon arrangements made specifically for a customer

By placing an order, you confirm that all personalization details, spelling, dates, delivery information, and product selections are correct.

Order Changes and Cancellations

Orders may be canceled or modified only if production has not yet started.

Once materials have been prepared, personalized items have been created, or production has begun, cancellations and refunds cannot be guaranteed.

Requests for changes or cancellations must be submitted in writing via email.

Balloon Product Disclaimer

Balloons are delicate products and are affected by environmental conditions including:

• Temperature
• Humidity
• Sunlight
• Wind
• Transportation
• Handling after delivery

Balloon appearance and longevity may vary and are not guaranteed beyond the time of delivery or collection.

We are not responsible for damage, deflation, popping, discoloration, or deterioration caused after delivery, collection, or customer possession.

Collection & Special Arrangements

At this time, orders are available for collection only at the following locations:

• S-Bahn Charlottenburg
• Berlin Hauptbahnhof

Customers are responsible for arriving at the agreed collection location and time. We are not responsible for delays, missed collections, or additional costs resulting from:

• Failure to arrive at the agreed collection time
• Incorrect contact information provided by the customer
• Failure to respond to phone calls or messages regarding collection arrangements
• Customer no-shows or late arrivals

Special collection or delivery arrangements may be discussed on a case-by-case basis and may be subject to additional fees. Any such arrangements must be agreed upon in advance and confirmed by us in writing.

Once an order has been collected by the customer or their designated recipient, responsibility for the product transfers to the customer.

Damaged Orders and Customer-Provided Information

As all of our products are custom-made and created according to the information, selections, and personalization details provided by the customer, customers are responsible for ensuring that all names, messages, dates, addresses, product selections, and other order details are accurate before placing an order.

We do not accept responsibility for errors resulting from incorrect, incomplete, or inaccurate information supplied by the customer.

Any specific requests, special instructions, or customization requirements must be communicated and confirmed before an order is placed. If you are unsure about any aspect of your order, we encourage you to contact us prior to purchasing so we can assist you.

If your order arrives significantly damaged during delivery, please contact us within 24 hours of receipt.

To assist with investigation, customers must provide:

• Order number
• Description of the issue
• Clear photographs of the product and packaging

We reserve the right to assess each claim individually.

If we determine that an error occurred on our part, we may, at our sole discretion:

• Replace the item
• Provide store credit
• Offer a partial or full refund

Refusal of Refunds

Refunds will not be issued for:

• Change of mind
• Personal preference
• Minor differences in color, size, arrangement, or appearance
• Delays caused by circumstances beyond our control
• Damage occurring after delivery or collection
• Failure to follow care instructions
• Incorrect information supplied by the customer

Force Majeure

We shall not be liable for delays, cancellations, or failure to perform due to circumstances beyond our reasonable control, including but not limited to:

• Severe weather
• Transportation disruptions
• Government restrictions
• Natural disasters
• Strikes
• Utility outages
• Supplier shortages

Refund Processing

Approved refunds will be processed using the original payment method whenever possible.

Processing times may vary depending on your payment provider or financial institution.

Contact Us

For any questions regarding returns or refunds, please contact:

Email: heybobogift@gmail.com